Virtual Help Desk

 
Company Portal
  • allows users to gain access to a highly sophisticated intranet portal;
  • provides a personalized, consolidated, single point of entry, browser-based decision support system;
  • empowers users inside the organization to effectively perform their jobs by integrating ScorpioSoft     applications (VHD, VPM, VSF or VICO), its modules and external information into a single solution;
  • as a fully customizable system in which users can organize information any way they choose, the     Organization Portal is the focal point for the exchange of knowledge and experience between peers     across the extended enterprise
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    Admin
    Allows designated administrators in the organization to create and manage:
  • the organization structure (locations, departments and users)
  • users profile, roles and privileges
  • customers and vendors information


    • In general all the information in any of the products and modules can be modifed through the Admin module.
     
    Calendar
    allows users to manage all their business events online:
  • organize daily tasks and activities;
  • manage contacts;
  • coordinate group events and share information;
  • plan and book meetings and meeting rooms;
  • daily, weekly and monthly views of your events
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    Help Desk
    module is the cornerstore of any organization's customer service (internal help desk and customer support).
  • provides support for internal systems and applications, as well as for external customers;
  • gives you access to detailed customer organizational data and historical information;
  • each ticket automatically keeps track of all changes made for auditing purposes;
  • provides multiple notification methods (e-mail, pager) with respect to information regarding ticket status     and resolution;
  • user definable categories and sub-categories for easy reporting and assignment;
  • allows easy tracking of applications developed in house;
  • all customer and organization interaction, from problem reporting to general inquires, are initially     channeled through this module;
  • support costs will be reduced significantly by giving customers access to the "self help" and knowledge     base;
  • ultimately provides huge improvements in the quality of customer service.
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    Knowledge Base (KB)
  • allows for the creation of technical, support information and self-help articles for products and services.
  • is searchable by: keyword(s), free, text fuzzy logic or KB article;
  • empowers employees, customers and partners to effectively create, share and access information any     time, anywhere.
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    Invoicing
  • allows authorized users to create, manage and print invoices easier, faster and more professional.
  • facilitates sending invoices and statements by e-mail (or fax) to customers, thus decreasing lead time     payments and eliminating postal fees;
  • allows for the issuing of Invoices in several currencies;
  • allows for the customization of multiple taxation levels.
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    Web email
    provides a web based e-mail solution, without the need for client software. Your employees will be able to check their e-mail anywhere, anytime and at the same time reducing the risk of virus infection.
     
    Instant Messanger
  • allows for live real- time communication among users;
  • identifies members already online;
  • enables them to send and receive instant messages at a click of a button.
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    Expense Manager
  • enables expenses to be created in a quick, easy and efficient way;
  • enables expenses to be tracked by type, client, project or opportunity;
  • allows users to continuously monitor the status of each submitted expense;
  • allows for the generation of automatic e-mail notification regarding missing timesheets;
  • allows multiple levels of approval.
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    Time Tracking
  • allows internal or external users to report the amount of time spent performing different tasks and     activities;
  • view time-related information on projects and assignments;
  • record and prepare time sheets in a daily or weekly view;
  • allows for easy tracking of project related time and overtime, by customer, sub-project and phase;
  • allows for multiple levels of approval;
  • allows for the automatic invoice generation based on customer time sheets;
  • gives users access to over 10 predefined template reports with customizable search criteria;
  • allows users to track time based on both billable and non-billable hours.
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    HR Management
    currently under development, this module will allow:
  • HR departments to keep track of employee information ( resumes, salaries, experience and skills );
  • HR & Project Managers to accurately target and match job requirements with employee skills and     experience
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