ScorpioSoft has developed a Web-based, platform-neutral, multi-language suite of business intelligence/collaboration applications and services. The main applications that represent the backbone of our eBusiness suite are:

1. Virtual Help Desk [VHD] is the next generation light weight call center/help desk application that allows organizations to have one point of contact through multiple channels: web, e-mail and telephone. It enables cost effective management and coordination of problems as well as information requests by employees and customers. Being fully Web-based, the application is available to users 24x7 through the customer "self help" module. Through it's unique cross department integration, all requests are handled and resolved quickly and professionally, providing improved customer satisfaction with reduced costs.

2. Virtual Sales Force [VSF] enables sales and marketing departments to respond more quickly and effectively to sales opportunities. Your organization's sales team will be empowered with a very efficient tool for tracking accounts, sales forecasting and revenue pipelines. By using the VSF application your sales team will become more focused and effective, will generate more revenue with increased customer loyalty and satisfaction.

3. Virtual Project Management [VPM] is an enterprise project and resource management application, enabling organizations to properly manage and track detailed information related to their development projects.

In addition to these three main applications, users can also:
  • manage expenses (Expense Manager),
  • track and report accurate time sheets (Time Tracker)
    • ,
  • invoice clients (Invoicing)
    • ,
  • manage purchase orders (Purchasing),
  • manage company assets (Asset Management),
  • manage employees and their skills (HR Management),
  • share information (Knowledge Base),
  • provide better and more efficient communication between employees and customers (Instant Messaging, Web e-mail)

    • through ScorpioSoft's optional add-on modules (described under each application's "Modules" section).

    Acknowledging the constant growing need for organizations to communicate and share information real-time, as well as to deal with only one vendor instead of using multiple 3rd party suppliers, ScorpioSoft has made it possible for organizations to :

    1. Add more functionality to its three main web applications ( VHD, VPM and VSF ) by allowing these to seamlessly integrate additional modules, and

    2. Integrate all three applications into one Suite of Applications, thus allowing organizations to migrate to a true eBusiness Model - the shared technical foundation on which individual applications and services are built. With true eCRM features, our all-in-one Virtual Company [VICO] suite of applications enables organizations - regardless of their size or industry - to create a unified view that acts as a single source of information for employees, external partners, customers and vendors.